The Workload Management Tool (WMT) is software designed to effectively collect, distribute, and track workload.
lnTelegy has drawn upon its eight years of experience with task management tools in County Health and Human Services, combined with private sector best practices, to develop what we consider the best of breed tool for workload distribution.
WMT is a fully scalable enterprise application with modules that enable easy integration with current systems supporting the eligibility process for benefits issuance. WMT is built on a Work Unit Structure which is detailed in the example above. The work unit can be broken up and assigned separately or can remain assigned to a single worker: