About InTelegy

InTelegy collaborates with Public Service & Non-Profit Agencies to modernize and streamline their client service delivery models. We help our partners improve client experiences and increase staff efficiencies. Since 2003, InTelegy has brought this expertise to twenty-two California Health and Human Services, Child Welfare, Adult services, Homeless services and Child support agencies and has recently expanded to collaborating with agencies across the country. InTelegy helps these organizations to build new channels of access and modernize service delivery through data driven management practices and improved operations.

Founded in 1996, InTelegy Corporation is a consultancy with specific expertise in Business Process RedesignCall Center Operations and Technology in customer service center systems. Utilizing proven methodology, the InTelegy team will develop effective strategies, support your organization in redesigning service delivery, and ensure success through our operations management support and training programs.

InTelegy is dedicated to improving the dignity of the client experience. Through our partnerships with Public Service & Non-Profit Agencies, we are helping to change the culture of service for the people of California. We believe that improved and modernized service delivery systems help Public Service & Non-Profit Agencies better fulfill their mission to serve their clients and communities as well as spend our tax dollars efficiently and effectively.
Our Clients

For over 25 years, InTelegy Corporation has worked in client service operations with clients from high tech, credit unions, professional sports and consumer services. In 2003, InTelegy began our long and rewarding relationships with Public Service & Non-Profit Agencies in California and in 2021, decided to expand our services nation-wide.

California Clients

County Department
Alameda HHSA
Contra Costa HHSA
Contra Costa DCSS
Fresno HHSA
Humboldt HHSA
Kern CWS
Kings HHSA
Kings CWS
Monterey HHSA
Orange HHSA
Placer HHSA
Riverside HHSA
Sacramento HHSA
San Francisco HHSA
Santa Barbara HHSA
Santa Clara HHSA
Santa Cruz HHSA
Santa Cruz DCSS
San Diego HHSA
San Luis Obispo HHSA
San Mateo HHSA
Shasta HHSA
Solano HHSA
Sonoma HHSA
Tulare HHSA
Ventura HHSA
Operations Assessment
& Strategy
Business Process
Redesign Intake
Business Process
Redesign Continuing
Ongoing Operations
Technology Project
Our Team

The InTelegy difference starts with our unique team of expert consultants and our commitment to collaborative and inclusive consulting practices. Our consulting engagements include industry experts with private and public sector experience who work side-by-side with agency management and staff, guiding them through a well-planned redesign process and supporting each operation through a continued improvement process.

Our Team of Experts:

The InTelegy team is comprised of executive and senior-level consultants that have 20+ years of public and private sector expertise in the following areas:

  • Strategic Design and Planning
  • Staff and Management Training
  • Service Center Operations
  • Technology Project Management and Solution Selection Practices
Carole Cantore Dotson

A founding member of InTelegy, Carole Dotson is InTelegy’s CEO. Carole has over thirty years of experience in the design of customer service delivery. With experience in high tech, credit unions, and consumer sales and marketing, Carole has honed her expertise in the delivery of service in agencies through her work with agencies across 25 of California’s largest counties.

Vail Dutto
Senior Consultant- recently retired

Vail Dutto founded InTelegy Corporation and acted as CEO for 25 years. Continuing her passion, Vail is now using her vast experience to improve the client experience in multiple social service agencies.