Working closely with your operations team, InTelegy takes a holistic approach to redesigning the service delivery model. This ensures operations are set up for success in delivering the desired client experience.
The first effort in any engagement is the development of a Strategy and Plan. This serves as the blueprint for our collaborations with your team. During this phase, experienced InTelegy consultants work closely with your team to design the desired Client Experience and incorporates best practices for Public Service & Non-Profit Agencies Service delivery. During the Assessment, Strategy and Plan phase we analyze the following areas:
Customer Service Technology
Facilities
Self-Help Technology
InTelegy’s analysis and recommendations are delivered in a detailed report with supportive documentation. Assessment, Strategy & Plan document includes:
