Whether it is creating a new customer service center, or re-energizing your existing operation, InTelegy’s expertise is guaranteed to help you succeed. Customer service should be a point of real competitive advantage. In many cases the customer service department is the critical point of contact for the customer and a key provider of customer satisfaction. Customer service must be high quality and cost contained. Easily said. . . .  not so easily done.

At InTelegy we understand the importance of this customer contact and the opportunity to create a positive, long lasting professional impression. InTelegy is dedicated to making your customer service center world class. InTelegy will support you by creating a comprehensive strategy, designing and implementing an efficient and responsive infrastructure and providing ongoing optimized performance.

Comprehensive Strategy

Phase I – Strategy and Plan

Behind every successful call center implementation is a comprehensive strategic plan.  InTelegy’s unique approach to uncovering your organization’s objectives for customer service and for call center operations, including client satisfaction, employee satisfaction and return on investment (ROI), and for using these goals to formulate a detailed plan, are the keys to the success of every call center we’ve developed.  InTelegy turns this strategy into the blueprint upon which your call center is built.

Efficient and Responsive Infrastructure

Phase II – Implementation

People
The right people trained with the right skills are the key component to the success of a customer service call center. The InTelegy customer service practice can support you with recruiting and training services that have delivered thousands of employees to date into call centers.

Process
Efficient and responsive customer service operations are dependent on proactive support methodologies. The InTelegy customer service practice consists of proven tools to build these processes without the learning curve usually incurred.

Technology
Today’s customer service call center is ultimately defined by technology and supporting infrastructure. InTelegy’s team consists of experts in facilities, telephony, customer relationship management (CRM), reporting, document imaging, knowledgebase technology and quality assurance.

Optimized Performance

Phase III – Ongoing Operations Management Support

No matter how good the planning and how thorough the development, a strategy is only as successful as the execution and on-going management. That is why InTelegy is not a traditional consulting company- we are there in the end, ensuring your success on all initiatives, helping your management team develop, celebrating as you achieve your goals. We will continue the transfer of knowledge to your management team to assist in preparing and analyzing the call center reports, analyzing the data and coaching the representatives on using the processes effectively.

To explore our services in greater detail or to schedule a free assessment, complete the email form or call us at 1.877.GR8 CALL.