InTelegy is committed to maintaining a membership organization which promotes continuous learning and the exchange of information and ideas between California County Medi-Cal/Food Stamp Service Centers.   InTelegy offers CSCG Educational Series Conference Calls every quarter which cover topics pertinent to the success of the member service centers.  These one hour calls are facilitated by InTelegy Corporation and are open to any participating CSCG member.

Next Conference Call:  Our next conference call will be Wednesday, September 22nd at 11:00am. Topic: Efficiency = Accountability + Performance Management. Look for your email invitation/registration in mid September.  Not on InTelegy’s mailing list? Sign up now at: CSCG Conference Call

Past Conference Call Topics and Links to presented materials:

• September 2007:  Real Time Queue Management
• January 2008:  Quality Call Review
• April 2008:  Disaster Recovery
• September 2008:  Building a 10 Year Strategic Technology Plan
• January 2009 materials:  Innovations and Ideas in 2009 Audio File:   CSCG Conference Recording
• May 2009 materials: Santa Cruz: Leveraging your Service Center and InTelegy: Leveraging your Service Center Investment Audio File:  CSCG Conference Recording May 12
• September 2009 materials: Strategies for Difficult Economic Times: Intake Strategies and Solutions and Audio File:CSCG Conference Recording Sept 2009
• November 2009 materials: Managing to Metrics and Audio File:  CSCG Conference Recording Nov 2009
• February 2010 materials: Silver Bullet Technology and Audio File: CSCG Conference Recording Feb 2010
• May 2010 materials: Change Management and Audio File: CSCG Conference Recording May 2010

Additional training/educational materials:

• Tulare Service Center: Task Management Demo Tool